Privacy Policy

Burrow Privacy Policy

Last Updated: June 8, 2026

Burrow ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using the Burrow mobile application and related services.

Information We Collect

Information You Provide

When you use Burrow, you may provide:

  • Name
  • Email address
  • Pet information, such as pet names, breed, age, weight, and profile photos
  • Information submitted when connecting to participating pet care providers
  • Messages, notes, or support requests

Information Received From Participating Pet Care Providers

If you connect Burrow to a participating pet care provider, we may receive information such as:

  • Customer profile information
  • Pet profile information
  • Vaccine records and expiration dates
  • Service credits and account balances
  • Booking information
  • Journal entries, photos, and updates shared by the provider

Automatically Collected Information

We may automatically collect:

  • Device type
  • Operating system version
  • App version
  • Anonymous usage analytics
  • Crash reports and diagnostic information

How We Use Information

We use information to:

  • Provide and operate Burrow
  • Connect your account with participating pet care providers
  • Display pet records, bookings, credits, and journal updates
  • Send notifications and reminders
  • Improve app performance and reliability
  • Respond to support requests
  • Protect the security of our services

Analytics

Burrow may use analytics services to understand how the app is used and improve the user experience. Analytics information is collected in aggregate and may include screen views, feature usage, device information, and app performance data.

Sharing of Information

We do not sell your personal information.

We may share information:

  • With participating pet care providers as necessary to provide connected services
  • With service providers that help us operate Burrow
  • When required by law
  • To protect the rights, safety, or security of users, providers, or Burrow

Data Storage and Security

We use reasonable administrative, technical, and physical safeguards to protect information stored within Burrow. While no method of transmission or storage is completely secure, we work to protect your information from unauthorized access, disclosure, or misuse.

Your Choices

You may:

  • Disconnect a participating provider connection
  • Update or remove information you have provided
  • Disable notifications through your device settings
  • Contact us regarding access to or deletion of your information

Certain information may be retained when required for legal, security, operational, or record-keeping purposes.

Children's Privacy

Burrow is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the app or on our website. Continued use of Burrow after changes become effective constitutes acceptance of the updated policy.